Frequently Asked Questions
Everything you need to know about your Critical Role gear and collectibles.
How long will it take for my order to ship?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take 2-4 weeks depending on the destination.
What is your return policy for apparel and merchandise?
We accept returns and exchanges on most unworn and unwashed items within 30 days of delivery. Please note that limited edition items and digital products are final sale.
Do you ship internationally?
Yes, we ship to many countries worldwide. To provide the best experience, we also have dedicated regional shops for the UK, EU, Canada, and Australia to help reduce shipping costs and import duties.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is immediately sent to our fulfillment center. We are unable to guarantee changes or cancellations, but please contact our support team as soon as possible to see if we can assist.
What should I do if my item arrives damaged?
We take great care in packaging your items, but if your order arrives damaged, please contact our support team within 7 days of delivery with photos of the damage and your order number for a replacement.
How do I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.